8p88 Privacy Policy

8p88 ("we", "us", "our") is committed to protecting the privacy of every person who uses the 8p88 online casino and betting platform ("Platform"). This Privacy Policy describes the personal data we collect from users in Bangladesh and elsewhere, the purposes for which we process that data, the legal bases on which we rely, the third parties with whom we may share data, and the rights available to you as an individual whose data we hold.

This Privacy Policy applies to all personal data collected through the Platform, including data collected at account registration, during gameplay, through payment processing, during customer support interactions, and through the Platform's technical infrastructure. By accessing or using the Platform, you acknowledge that you have read this Privacy Policy in full and consent to the data practices described herein.

8p88 is the data controller in respect of all personal data collected through the Platform. As data controller, 8p88 determines the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or wish to exercise any of the rights described in Section 10, please contact us at [email protected]. We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe and in any event no later than 30 days from the date of receipt.

8p88 uses the personal data it collects for the following purposes. We process personal data only where we have a valid legal basis for doing so (see Section 5):

• To create and manage your account, verify your identity and process KYC documentation required under applicable anti-money laundering obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods and to maintain accurate transaction records.
• To provide access to the Platform's games and betting markets and to operate, maintain and improve the Platform's technical performance, security and user experience.
• To detect and prevent fraud, money laundering, account abuse, bonus misuse, and other prohibited conduct under our Terms and Conditions.
• To deliver customer support, investigate and resolve disputes, and respond to account enquiries or complaints submitted to [email protected].
• To send transactional communications including deposit confirmations, withdrawal notifications and account security alerts, and — where you have given consent — to send promotional communications about bonuses, cricket events and new game releases.

We do not use your personal data to make fully automated decisions that produce significant legal effects concerning you without human review. Where automated tools are used to flag accounts for risk or compliance review, a member of the 8p88 team will conduct a human review before any material action is taken against your account.

8p88 does not sell, rent or trade your personal data to or with any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment service providers: We share the transaction data required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard. These providers process data only for the purpose of executing your payment instruction and are bound by their own privacy obligations.
• Game content providers: We share session and gameplay data with third-party game studios (including Pragmatic Play, Evolution Gaming and Spribe) as required to operate the games and validate game outcomes. These studios are subject to contractual data processing restrictions.
• Regulatory and law enforcement authorities: We will disclose personal data to competent authorities where required to do so by law, by a court order, or where we have a good-faith belief that disclosure is necessary to comply with applicable anti-money laundering or counter-terrorism financing obligations.
• Fraud prevention and security partners: We may share technical identifiers (such as IP addresses and device fingerprints) with security and fraud-detection service providers for the purpose of protecting the Platform and its users from fraudulent activity.

All third parties with whom 8p88 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared. 8p88 does not transfer personal data internationally except where necessary for payment processing or game operation, and where such transfers occur they are subject to appropriate contractual safeguards.

8p88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and collect analytical data about how users navigate the Platform. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device. We use the following categories of cookies: (a) strictly necessary cookies required for the Platform to function; (b) functional cookies that remember your language preference and session state; and (c) analytical cookies that help us understand usage patterns and improve Platform performance.

You can control cookie use through your browser settings. Disabling strictly necessary cookies may prevent you from using certain features of the Platform, including maintaining an active login session. Disabling functional or analytical cookies will not affect your ability to place bets or make deposits and withdrawals, but may affect your browsing experience. 8p88 does not use advertising cookies or serve third-party advertising cookies through the Platform.

8p88 retains personal data only for as long as is necessary for the purposes for which it was collected, or for such longer period as is required by applicable law. Account data and transaction records are retained for a minimum of five years following the closure of an account, in compliance with applicable anti-money laundering record-keeping requirements. KYC documentation is retained for the same minimum period. Gameplay and betting history is retained for the duration of account activity and for five years following account closure.

When personal data is no longer required for any lawful purpose, 8p88 securely deletes or anonymises it so that it can no longer be associated with an identifiable individual. Where anonymisation is not technically feasible, the data is stored in a manner that restricts all access except where necessary for legal compliance.

8p88 maintains appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data transmissions between your device and the Platform, encrypted storage of sensitive financial data, access controls that restrict data access to authorised personnel on a need-to-know basis, and regular internal security reviews.

While 8p88 takes data security seriously and applies industry-standard protections, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 8p88 will notify affected account holders without undue delay where such notification is required under applicable law. You can help protect your account by using a strong, unique password and by contacting us immediately at [email protected] if you suspect any unauthorised access.

8p88 will respond to all rights requests within 30 days of receipt. In complex cases or where we receive a high volume of requests, we may extend this period by a further 60 days and will inform you of the extension and reasons within the initial 30-day window. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

8p88 is strictly prohibited for use by persons under the age of 21. The Platform is not directed at children or minors and 8p88 does not knowingly collect personal data from any person under the age of 21. If 8p88 becomes aware that it has collected personal data from a person under 21, it will delete that data promptly and close the associated account. Parents and guardians who believe that a minor may have registered an account or accessed the Platform should contact us immediately at [email protected].

The Platform integrates with third-party game content providers and payment processors as described in this Policy. These third parties operate their own platforms and are subject to their own privacy policies. 8p88 is not responsible for the data practices of third-party game studios or payment providers. When you interact directly with a third-party game interface embedded in the Platform, that game studio may independently collect technical data about your session. We recommend reviewing the privacy policies of game providers if this is a concern.

8p88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or Platform features. When we make material changes, we will post the updated Privacy Policy on the Platform and, where reasonably practicable, notify registered account holders by email or by an in-Platform notification. The date at the top of this Policy indicates when it was last revised.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting [email protected].